Terms of Service

Kingfisher Insurance Brokers & Consultants Limited is a licensed insurance broker, not an insurance company. Our role is to act as your intermediary in:

• Advising on risk assessment, insurance programme design, and risk transfer mechanisms
• Identifying and analyzing risks, advising on loss control and risk reduction
• Negotiating with insurers on your behalf to obtain appropriate coverage at competitive premiums
• Assisting with claims handling and settlement
• Providing ongoing portfolio review and risk management advice

We are accredited by the Reserve Bank of Malawi and operate in compliance with all applicable laws and regulations governing insurance broking in Malawi.

You engage our services by:

• Signing a client agreement or service engagement letter
• Completing and submitting insurance application forms through us
• Instructing us to obtain quotations or place insurance on your behalf
• Accepting a quotation or policy documentation arranged by us
• Making payments for premiums through our accounts

Upon engagement, we will act as your appointed broker with authority to:

• Obtain and negotiate quotations from insurers
• Place insurance coverage with selected insurers
• Collect and remit premiums to insurers
• Handle claims on your behalf
• Receive policy documentation and other communications from insurers

As our client, you agree to:

Kingfisher is compensated for our services through:

Kingfisher places insurance with a range of insurers, both local and international. We maintain relationships with:

While we select insurers we believe to be financially secure and reputable, we do not guarantee the solvency or claims-paying ability of any insurer. Ultimate responsibility for claims payment rests with the insurer issuing the policy.

Kingfisher provides comprehensive claims advocacy services, including:

• Advice on claims preparation and quantification
• Notification to insurers
• Liaison with insurers, loss adjusters, and other parties
• Progress updates throughout the claims process
• Negotiation of claim settlements
• Assistance with recoveries from third parties
• Preparation of loss statistical information

We have processed significant claim payments for major clients including Eastern Produce Malawi (EPM), FDH Financial Holdings, Illovo Sugar Malawi plc, Press Corporation Limited, Malawi Revenue Authority, and Malawi Electoral Commission.

Premiums collected by Kingfisher are held in designated client premium accounts with our bankers:

We remit premiums to insurers promptly after collection. In accordance with regulatory requirements, we maintain proper accounting records and reconciliations of all premium transactions.

As required by the Reserve Bank of Malawi, we maintain professional indemnity insurance as an additional protection to our clients.

To the extent permitted by law:

1. Kingfisher acts with reasonable skill and care in providing broking services. However, we do not guarantee that insurance coverage will be available, that specific terms will be obtained, or that claims will be paid.
2. Our liability for any loss or damage arising from our services shall be limited to the amount of brokerage or fees paid for the specific service giving rise to the claim, unless otherwise required by law.
3. We shall not be liable for any indirect, consequential, or special damages, including loss of profits or business opportunities.
4. We are not liable for acts or omissions of insurers, reinsurers, or other third parties.
5. Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

Our professional indemnity insurance provides additional protection as required by the Reserve Bank of Malawi.

We treat all client information as confidential and in accordance with our Privacy Policy. We may share information with insurers, reinsurers, and other parties as necessary to provide our services or as required by law.

By engaging our services, you consent to the processing of your personal information as described in our Privacy Policy.

Our legal advisors are JF Kennedy Attorneys and Counsellors at Law.

Either party may terminate our broking engagement by written notice. Termination will not affect:

• Obligations under insurance policies already in force
• Claims already notified or occurring during the period of cover
• Any rights or obligations that have accrued prior to termination
• Payment of premiums or fees due

Upon termination, we will assist with the orderly transfer of your insurance arrangements to another broker or direct with insurers, subject to any outstanding fees being settled.

All content on our website and materials provided to clients, including reports, analyses, and recommendations, are the intellectual property of Kingfisher Insurance Brokers & Consultants Ltd and may not be reproduced or distributed without our written permission.

These Terms shall be governed by and construed in accordance with the laws of Malawi. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malawi.

We encourage amicable resolution of any concerns. Please contact us first to address any issues. If a dispute cannot be resolved, it may be referred to the Reserve Bank of Malawi or other appropriate regulatory body.

We reserve the right to amend these Terms from time to time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated Terms.